{"id":12,"date":"2026-08-26T08:00:52","date_gmt":"2026-08-26T08:00:52","guid":{"rendered":"https:\/\/shop4kids.pl\/index.php\/informacje-dotyczace-reklamacji-gwarancji-i-niezgodnosci-towaru-z-umowa\/"},"modified":"2026-08-27T20:01:00","modified_gmt":"2026-08-27T20:01:00","slug":"informacje-dotyczace-reklamacji-gwarancji-i-niezgodnosci-towaru-z-umowa","status":"publish","type":"page","link":"https:\/\/shop4kids.pl\/index.php\/informacje-dotyczace-reklamacji-gwarancji-i-niezgodnosci-towaru-z-umowa\/","title":{"rendered":"INFORMACJE DOTYCZ\u0104CE REKLAMACJI, GWARANCJI I NIEZGODNO\u015aCI TOWARU Z UMOW\u0104"},"content":{"rendered":"<p><span id=\"docs-internal-guid-1ab7a0e3-7fff-4dbd-04cb-a1bed4c8c791\"><\/p>\n<h1 dir=\"ltr\" style=\"line-height:1.38;margin-top:24pt;margin-bottom:6pt\"><span style=\"font-size: 23pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">INFORMACJE DOTYCZ\u0104CE REKLAMACJI, GWARANCJI I NIEZGODNO\u015aCI TOWARU Z UMOW\u0104<\/span><\/h1>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\">\n<hr>\n<h2 dir=\"ltr\" style=\"line-height:1.38;margin-top:18pt;margin-bottom:4pt\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">1. Reklamacje \u2013 podstawowe informacje<\/span><\/h2>\n<ol style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Sk\u0142adaj\u0105c reklamacj\u0119, Klient (konsument lub przedsi\u0119biorca na prawach konsumenta) ma prawo \u017c\u0105da\u0107:<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<ul style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">doprowadzenia towaru\/us\u0142ugi\/tre\u015bci cyfrowej do zgodno\u015bci z umow\u0105,<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">wymiany towaru na nowy,<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">naprawy,<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">obni\u017cenia ceny,<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">odst\u0105pienia od umowy (je\u015bli wada jest istotna).<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Reklamacje mo\u017cna sk\u0142ada\u0107:<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<ul style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">drog\u0105 elektroniczn\u0105: zamowienia@gapli.com<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">pisemnie: GAPLI eCommerce PSA \u2014 Magazyn O\u015bwi\u0119cim, \u017bwirki i Wigury 25, 32-600 O\u015bwi\u0119cim, Polska<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">przez formularz reklamacyjny dost\u0119pny na stronie sklepu (je\u015bli wyst\u0119puje)<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">telefonicznie (zaleca si\u0119 form\u0119 pisemn\u0105 dla cel\u00f3w dowodowych)<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Reklamacja powinna zawiera\u0107:<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<ul style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">dane umo\u017cliwiaj\u0105ce identyfikacj\u0119 Klienta (imi\u0119, nazwisko, e-mail, nr zam\u00f3wienia)<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">opis niezgodno\u015bci\/wady<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">\u017c\u0105danie Klienta dotycz\u0105ce reklamacji (np. wymiana, naprawa, zwrot \u015brodk\u00f3w)<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;font-weight: 700;vertical-align: baseline\">Termin rozpatrzenia reklamacji<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">: Sklep zobowi\u0105zuje si\u0119 rozpatrzy\u0107 reklamacj\u0119 w terminie 14 dni od dnia jej otrzymania i poinformowa\u0107 Klienta o wyniku w spos\u00f3b odpowiadaj\u0105cy formie zg\u0142oszenia reklamacji.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ol>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\">\n<hr>\n<h2 dir=\"ltr\" style=\"line-height:1.38;margin-top:18pt;margin-bottom:4pt\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">2. Odpowiedzialno\u015b\u0107 sprzedawcy za zgodno\u015b\u0107 towaru\/us\u0142ugi\/tre\u015bci cyfrowej z umow\u0105<\/span><\/h2>\n<ol style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Sprzedawca odpowiada wobec konsumenta oraz przedsi\u0119biorcy na prawach konsumenta za <\/span><span style=\"font-size: 11pt;background-color: transparent;font-weight: 700;vertical-align: baseline\">zgodno\u015b\u0107 towaru\/us\u0142ugi\/tre\u015bci cyfrowej z umow\u0105<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"> na podstawie ustawy o prawach konsumenta (rozdzia\u0142 5a i 5b ustawy).<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">W przypadku stwierdzenia niezgodno\u015bci Klient ma prawo do bezp\u0142atnej naprawy lub wymiany produktu, a je\u015bli to niemo\u017cliwe \u2013 do obni\u017cenia ceny lub odst\u0105pienia od umowy.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Sklep odpowiada za niezgodno\u015b\u0107 ujawnion\u0105 w ci\u0105gu 2 lat od wydania rzeczy (lub 1 roku od wydania tre\u015bci\/us\u0142ugi cyfrowej, je\u015bli umowa nie przewiduje dostarczania przez czas oznaczony).<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ol>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\">\n<hr>\n<h2 dir=\"ltr\" style=\"line-height:1.38;margin-top:18pt;margin-bottom:4pt\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">3. Gwarancja<\/span><\/h2>\n<ol style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Je\u017celi do produktu do\u0142\u0105czona jest gwarancja (np. producenta), jej warunki okre\u015bla karta gwarancyjna.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Skorzystanie z gwarancji nie wy\u0142\u0105cza uprawnie\u0144 wynikaj\u0105cych z przepis\u00f3w o odpowiedzialno\u015bci sprzedawcy za zgodno\u015b\u0107 towaru z umow\u0105 (reklamacja na podstawie ustawy jest zawsze dost\u0119pna, nawet bez gwarancji).<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ol>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\">\n<hr>\n<h2 dir=\"ltr\" style=\"line-height:1.38;margin-top:18pt;margin-bottom:4pt\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">4. Szczeg\u00f3lne zasady dla produkt\u00f3w importowanych spoza UE<\/span><\/h2>\n<ol style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Reklamacje produkt\u00f3w importowanych rozpatrywane s\u0105 na og\u00f3lnych zasadach, z zastrze\u017ceniem, \u017ce czas rozpatrzenia i realizacji reklamacji mo\u017ce by\u0107 wyd\u0142u\u017cony z przyczyn niezale\u017cnych od Sprzedawcy (np. konieczno\u015b\u0107 uzyskania stanowiska producenta poza UE).<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">W przypadku konieczno\u015bci zwrotu produktu do producenta\/dostawcy zagranicznego, Klient zostanie poinformowany o warunkach zwrotu i ewentualnych kosztach.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Wszelkie koszty wysy\u0142ki reklamowanego produktu poza UE ponosi Sprzedawca <\/span><span style=\"font-size: 11pt;background-color: transparent;font-weight: 700;vertical-align: baseline\">tylko wtedy, gdy reklamacja zostanie uznana<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ol>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\">\n<hr>\n<h2 dir=\"ltr\" style=\"line-height:1.38;margin-top:18pt;margin-bottom:4pt\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">5. Odpowiedzialno\u015b\u0107 klienta<\/span><\/h2>\n<ol style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Klient ponosi odpowiedzialno\u015b\u0107 za zmniejszenie warto\u015bci produktu wynikaj\u0105ce z korzystania z niego w spos\u00f3b wykraczaj\u0105cy poza konieczny do stwierdzenia charakteru, cech i funkcjonowania.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Reklamacje produkt\u00f3w higienicznych, erotycznych, medycznych czy zapiecz\u0119towanych mog\u0105 zosta\u0107 odrzucone w przypadku naruszenia opakowania, z powod\u00f3w zdrowotnych lub higienicznych \u2013 zgodnie z art. 38 ustawy o prawach konsumenta.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ol>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\">\n<hr>\n<h2 dir=\"ltr\" style=\"line-height:1.38;margin-top:18pt;margin-bottom:4pt\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">6. Reklamacje tre\u015bci cyfrowych i us\u0142ug cyfrowych<\/span><\/h2>\n<ol style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Klient ma prawo do reklamacji tre\u015bci cyfrowych lub us\u0142ug cyfrowych, je\u015bli s\u0105 niezgodne z umow\u0105, nie dzia\u0142aj\u0105 prawid\u0142owo, maj\u0105 wady techniczne lub braki.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: decimal;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Reklamacja powinna okre\u015bla\u0107:<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<ul style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">rodzaj produktu\/us\u0142ugi,<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">opis problemu,<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: circle;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">oczekiwane rozwi\u0105zanie (np. naprawa, ponowna wysy\u0142ka, zwrot \u015brodk\u00f3w).<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<\/ul>\n<\/ol>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\">\n<hr>\n<h2 dir=\"ltr\" style=\"line-height:1.38;margin-top:18pt;margin-bottom:4pt\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">7. Wz\u00f3r formularza reklamacyjnego<\/span><\/h2>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:12pt\"><span style=\"font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;font-style: italic;vertical-align: baseline\">(formularz ten nale\u017cy wype\u0142ni\u0107 i przes\u0142a\u0107 w przypadku ch\u0119ci z\u0142o\u017cenia reklamacji)<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Adresat:<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">GAPLI eCommerce PSA<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Jana III Sobieskiego 11\/lok. E6, 40-082 Katowice, woj. \u015al\u0105skie, Polska<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">zamowienia@gapli.com<\/span><\/p>\n<p><span><br \/><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Ja\/My(*) niniejszym zg\u0142aszam reklamacj\u0119 dotycz\u0105c\u0105:<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">&#8211; zam\u00f3wienia nr: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">&#8211; nazwy produktu\/us\u0142ugi: &#8230;&#8230;&#8230;&#8230;<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">&#8211; data zakupu\/odbioru: &#8230;&#8230;&#8230;&#8230;..<\/span><\/p>\n<p><span><br \/><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Opis niezgodno\u015bci\/wady: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/span><\/p>\n<p><span><br \/><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">\u017b\u0105danie Klienta: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">(np. naprawa, wymiana, zwrot \u015brodk\u00f3w, obni\u017cenie ceny)<\/span><\/p>\n<p><span><br \/><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Imi\u0119 i nazwisko Klienta: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Adres: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Telefon\/e-mail: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/p>\n<p><span><br \/><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Podpis Klienta (je\u015bli formularz papierowy): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">Data: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\"><span style=\"font-size: 11pt;font-family: &quot;Roboto Mono&quot;, monospace;background-color: transparent;vertical-align: baseline\">(*) Niepotrzebne skre\u015bli\u0107.<\/span><\/p>\n<p><span><br \/><\/span><\/p>\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:0pt\">\n<hr>\n<h2 dir=\"ltr\" style=\"line-height:1.38;margin-top:18pt;margin-bottom:4pt\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline\">8. Dodatkowe informacje<\/span><\/h2>\n<ul style=\"padding-inline-start: 48px\">\n<li dir=\"ltr\" style=\"list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:12pt;margin-bottom:0pt\" role=\"presentation\"><span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">Szczeg\u00f3\u0142y dotycz\u0105ce zwrot\u00f3w i reklamacji produkt\u00f3w importowanych znajduj\u0105 si\u0119 w Regulaminie sklepu.<\/span><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\"><\/p>\n<p><\/span><\/span><\/p>\n<\/li>\n<li dir=\"ltr\" style=\"list-style-type: disc;font-size: 11pt;font-family: Arial, sans-serif;background-color: transparent;vertical-align: baseline;white-space: pre\">\n<p dir=\"ltr\" style=\"line-height:1.38;margin-top:0pt;margin-bottom:12pt\" role=\"presentation\"><span style=\"font-size: 11pt;background-color: transparent;vertical-align: baseline\">W przypadku spor\u00f3w mo\u017cna skorzysta\u0107 z pozas\u0105dowych sposob\u00f3w rozpatrywania reklamacji i dochodzenia roszcze\u0144, zgodnie z procedurami opisanymi na stronie sklepu (z wyj\u0105tkiem ODR, kt\u00f3re od 20 lipca 2025 nie jest ju\u017c dost\u0119pne).<\/span><\/p>\n<\/li>\n<\/ul>\n<p><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>INFORMACJE DOTYCZ\u0104CE REKLAMACJI, GWARANCJI I NIEZGODNO\u015aCI TOWARU Z UMOW\u0104 1. Reklamacje \u2013 podstawowe informacje Sk\u0142adaj\u0105c reklamacj\u0119, Klient (konsument lub przedsi\u0119biorca na prawach konsumenta) ma prawo \u017c\u0105da\u0107: doprowadzenia towaru\/us\u0142ugi\/tre\u015bci cyfrowej do zgodno\u015bci z umow\u0105, wymiany towaru na nowy, naprawy, obni\u017cenia ceny, odst\u0105pienia od umowy (je\u015bli wada jest istotna). Reklamacje mo\u017cna sk\u0142ada\u0107: drog\u0105 elektroniczn\u0105: pisemnie: przez formularz [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>INFORMACJE DOTYCZ\u0104CE REKLAMACJI, GWARANCJI I NIEZGODNO\u015aCI TOWARU Z UMOW\u0104 - shop4kids.pl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop4kids.pl\/index.php\/informacje-dotyczace-reklamacji-gwarancji-i-niezgodnosci-towaru-z-umowa\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"INFORMACJE DOTYCZ\u0104CE REKLAMACJI, GWARANCJI I NIEZGODNO\u015aCI TOWARU Z UMOW\u0104 - shop4kids.pl\" \/>\n<meta property=\"og:description\" content=\"INFORMACJE DOTYCZ\u0104CE REKLAMACJI, GWARANCJI I NIEZGODNO\u015aCI TOWARU Z UMOW\u0104 1. Reklamacje \u2013 podstawowe informacje Sk\u0142adaj\u0105c reklamacj\u0119, Klient (konsument lub przedsi\u0119biorca na prawach konsumenta) ma prawo \u017c\u0105da\u0107: doprowadzenia towaru\/us\u0142ugi\/tre\u015bci cyfrowej do zgodno\u015bci z umow\u0105, wymiany towaru na nowy, naprawy, obni\u017cenia ceny, odst\u0105pienia od umowy (je\u015bli wada jest istotna). 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